Satellite Helpdesk Scoop
Vision Helpdesk is a Leading Ajax Web-Based True Satellite Helpdesk, It allows you to manage support for multiple companies from one place.
The support has been 10 on 10 they offer support over Gtalk and Skype too.
We like the way they have their version releases almost every month or two they release a version with new features and bug fixes worth what we pay for owned license.
The Satellite feature is impressive and big cost saver Managing all companies tickets, staffs, clients at one place has improved our support quality and monitoring support becomes easy.
Some of the key features of Vision Helpdesk include:
- Satellite | Multi-Domain Helpdesk
- Anti-Spam
- Robost Mail Parser
- Paid Support / Bill Your Clients From Vision Helpdesk
- Plugin Based
- Multi-Language
- Easy Migration Tool
- Inbuilt Antivirus Tool
- Auto Upgrades & Auto Installation
- Service Level Agreements
- Report Generation
- Online Issue Tracking
- Custom Fields
- Ticket Escalation
In short Vision Helpdesk is big money saver as with single helpdesk cost you can manage support for multiple companies. It not only saves your money but it gives you perfect centralized control over your multiple companies and their staffs. Thus the name Satellite helpdesk..
Overall we love vision helpdesk and highly recommend it.
Written by admin on August 15th, 2010 with no comments.
Read more articles on General and Online and Software and Tips.